Frequently Asked Questions
We understand the online shopping experience may leave you with some questions. We have tried to answer the most popular questions below, but, should you have any queries whatsoever, you can always contact us as under-
email us at email@example.com
whatsapp us on +91 9822022577
Yes! We have a beautiful store with a perfect setting for Pratha Sarees. Find the link here.
All Pratha sarees are authenticated by Silkmark and Handloom Mark. Aside from these accreditations, it is Pratha endure to promote and nurture the handloom sector, and talented weavers, most of whom have worked in this trade for generations.
We ship worldwide ! So, irrespective of where you reside, you can stay connected to us and the Pratha sarees.
Please find below our charges towards domestic and international Shipping
Domestic : Rs 250 / Product within Maharshtra
Rs. 500 / Product within India ( except Maharashtra)
International : Rs 2250 / Product
We ship out the products within 7 days from the date of placing the order .
We are tied up with reputed couriers such as FedEx , DHL , Bluedart, DTDC etc . You will receive a mail with a link to track your orders upon dispatch of the same from our end .
Once the order has been handed over to the courier agency, www.Prathasarees.com will email you a tracking code, along with the website link which will allow you to monitor the status of your shipment. The tracking code may take 24 business hours to activate on the tracking website. Please login and click on your orders, or call us on our helpline. We are here to help!
Refunds only in the form of Store Credit. Click here to view our returns and exchange policy.
For your shopping ease, www.thePratha sarees.com offers several payment options that are absolutely safe and secure. You can chose to pay with a credit or debit card, which can be a Mastercard, Maestro, Visa or Amex card, using our secure payment gateway. You can also use a PayPal account to complete your transaction. You may opt to pay using Credit card , Debit card , Net Banking & Direct deposit to our account. If you are facing any difficulty in completing your transaction, do reach out to us!
Get in touch with us and we will be happy to giftwrap your product, add a personalised card and route it to the gift recipient's address!
Yes, you need to register as a member to shop on www.thePrathasarees.com and complete yourtransaction. It helps us to get to know you and serve you better.
Please click “Forgot your password? “ link in the customer login page , input the email id registered with us and we will send you a mail to reset your password
You will not be able to change your username or email address given
Please subscribe to all our news by signing up on our website. You can do so via the pop up that appears when you visit our site, or create a customer account here
Email us at firstname.lastname@example.org, call us on +91 9822240402 . We'd love to help you with your queries.
Please drop an email to email@example.com. Please include brand/company profile, an image gallery and a brief write up on your craft/speciality.
SHIPPING,TRACKING, EXCHANGE & REFUNDS
We are tied up with reputed couriers such as FedEx , DHL , Bluedart etc . You will receive a mail with a link to track your orders upon dispatch of the same from our end .
We ship out the products within 7 days from the date of placing the order. If we foresee any delays, our customer service team will update you about the same well in time.
Please login and click on your orders, or call us on our helpline, We are here to help!
BROWSING & SHOPPING
You may search for any product using the magnifying glass icon above the menu list on the left . You may also search by Keywords such as a color, motif etc .. and you will get a list of matching results .
Please follow the instructions as they appear on your screen. However, should you need assistance during this process, call us on +91 9822022577. We will be happy to walk you through!
You are very welcome to get in touch with our customer assistance team via mobile, whatsapp on 9822022577. We would be more than happy to help you find your perfect Pratha buy!
We would love to help you! You can book a call or a video chat with our customer assistance team and saree specialists who will be more than happy to take you through the beautiful trousseau and bridal options Pratha is so well known for! We can also package these beautifully for you, and add handwritten note cards for a personal touch!
Yes , all prices shown in site are including taxes . What is not included is the customs duty or a tax/charges that may be levied as per the local laws based on the country that you live in.
Yes, the billing and shipping address can be different. However, www.Prathasarees.com does not deliver to P.O. Box or Drop Box addresses. Customers are requested to provide full addresses with the Postal code / Zip code.
Products on www.Prathasarees.com are hand crafted and specially created and handpicked for you. Due to the intricate and unique nature of the ethnic products available on our website, we take great pains in ensuring that we photograph all our products under standard lighting conditions so that the product image you see is as close to the product. However, there may be minor variations in the color of the fabric, dyes, prints or embroideries of the product image you see on your monitor / mobile phone screens / laptops etc and the actual product.
Enjoy your Pratha Sarees online experience!