Shipping, Returns & Exchange PolicySHIPPING POLICY
- For all orders within Maharashtra, a flat rate of Rs.250/- per product is charged as shipping.
- For all orders outside Maharashtra, within India a flat rate of Rs.500/- per product is charged as shipping.
- For all international orders Rs.2250/- per product will be charged towards shipping
- We use only reputed and reliable carriers such as FedEx, DHL, Blue dart etc.
- If you are based out of a remote location or a courier non-serviceable area, please write to us with your complete mailing address and order details to firstname.lastname@example.org and we will arrange for a suitable service to deliver the product. Please note that some carriers may charge an additional sum or surcharge to deliver at remote locations, in such cases we will intimate you the additional charge prior to the delivery of the same.
- For domestic shipments any additional tax as applicable should be borne by the customer.
- For international shipments based on the country of import, our carrier may need to get customs clearance for your goods before delivering them to you. Any additional taxes, import duties, customs charges levied by the country of import will be chargeable to the customer.
- The products will be shipped within 10 working days from the date of
the order confirmation.
- The tracking details of the shipment along with the carrier information will be mailed to you once the product is out for delivery.
- All our products are quality checked and come in a tamper proof packaging. Please do not accept the delivery if you notice that the package is tampered or damaged. In such events we request you to take photos of the tampered/damaged area, do not sign acceptance of the package, and return the package back to the carrier. Should you accept such a package, it will be deemed that the product was received in a good condition.
RETURNS & EXCHANGE POLICY
In the rare eventuality you wish to return or exchange a product, please be guided by the following -
- Our Returns & Exchange policy lasts 7 days. If 7 days have gone by since your receipt of the order, unfortunately we can’t offer you a refund or exchange.
- To be eligible for a Return /exchange, your item must be unused and
in the same condition that you received it. It must also be in the
original packaging. (Except for the outer courier partner packaging)
- Acceptance of Returns / Exchange is restricted to scenarios such as major aberration in colours from what is shown in the website to the actual, or in the event of a any defect in the product (which must be informed to us not more than 72 hours later than the date of receipt of the product) .
- Non-returnable items: Saris with detached blouse / tassling / Fall-Pico done
- To initiate a return, please write to us at email@example.com, with complete information - Order Details, the reason behind your intention to Return /Exchange the product .This should be done within 7 days from the date of receiving the products for us to assess, validate and accept or decline a return.
- PRATHA reserves the right to refuse a return / exchange if found not valid , in which case the relevant reasoning will be provided to you
- Returns shipping – Once we confirm the acceptance of Return /
Exchange , kindly ship the product back to the following address Pratha , Kavita Koparkar Studio, 1 Patwardhan Baug, HDFC Bank Lane ( Karvenagar Branch) , Erandawane, Pune 411004, Maharashtra, India.
- You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable. If we process a refund in the form of store-credit, the cost of shipping, and any import duties,levies, payment gateway charges and currency conversion fees as part of the refund process of the product will be deducted. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
Please note :
PRATHA cannot be held responsible for any damage that occurs to the sari after purchase due to rain, overuse, stains and other normal wear and tear.
If you have requested fal and pico, and/or sari tassling/ blouse detachment services to your purchased sari, exchanges/ returns are not permitted.
- Please note Pratha offers refunds only in the form of store-credit. So if you wish to return an item - you may get it exchanged against a different product of your choice, or put forth a request for store-credit on firstname.lastname@example.org . The store-credit once given to you, will be valid for 3 months from the date of credit transfer .
- Should you wish you avail a refund (only in the form of store-credit) please email to us with complete order/invoice details to email@example.com or call us on +919822240402
- We will assess the same and confirm back to you our acceptance or otherwise towards your request to refund (in the form of store-credit).
- Upon acceptance to your request , kindly ship the product back to
the following address - Pratha , Kavita Koparkar Studio, 1 Patwardhan Baug, HDFC Bank Lane (
Karvenagar Branch) , Erandawane, Pune 411004, Maharashtra, India.
- Please ensure that the product is unused & returned in good condition in the original packaging
- Upon receipt of the returned product, we will inspect the same and validate your claim before confirming our decision to refund or otherwise.
- In this manner, you will park the funds with us for a futuristic purchase
or choose any alternative product of your choice of the same value or
higher from our list of product within a period of 3 months
- If the value of the product chosen is more than the credit available, we will help you in paying the difference so as to complete the order.
- Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Cancellations of orders
- We start processing your order as soon as you pay for the same and hence we do not encourage any cancellation of orders.
- If you wish to discuss further regarding a potential cancellation please contact our customer support team at +91 87544 48349 or email to firstname.lastname@example.org or call us on +919822240402